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FAq

When looking for the perfect courier to take care of your requests, it’s understandable that you’ll have a lot of questions. At Red Rocket Couriers, our expert team is on hand to answer any questions you may have and alleviate any worries regarding the transportation of your goods. 

 

So, below we’ve handpicked some of the most popular questions we’re faced with regularly and provided our honest answers. If you can’t find what you’re looking for in the list, please don’t hesitate to contact us and we’ll be more than happy to resolve any queries or concerns you have.

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  • How fast can you collect my item?
    We pride ourselves on being one of the fastest same day courier services in the UK. No matter where you're based, we can collect your parcel, package, or pallet from any UK postcode within just 60 minutes. Whether you’re in the heart of London or a rural village in the Highlands, our nationwide network of over 3,500 drivers ensures rapid response, perfect for emergency or last-minute deliveries. Find out more about our emergency courier services.
  • How fast can you deliver it?
    We offer completely flexible delivery options. If you need something delivered ASAP, we’ll send it direct from collection to drop-off with no detours or co-loading. Alternatively, if you need your delivery to arrive at a specific time, day, or even overnight, we can arrange that too. Whether you’re a business booking in a timed delivery or an individual planning ahead, we tailor our service to your exact requirements. Explore our overnight delivery or bespoke courier solutions for more.
  • Does it matter how short or long the distance is?
    Not at all. We handle local deliveries just a few miles away just as efficiently as cross-country or long-distance jobs. From delivering an envelope across town to transporting pallets from Cornwall to Scotland, no job is too near or too far. Every delivery is treated with the same urgency and care, regardless of the distance.
  • Does it matter how small or large my consignment is?
    Absolutely not. We’ve transported everything from a single postage stamp (yes, really!) to high-value shipments worth millions, including machinery, oversized furniture, and even car parts and medical equipment. Our fleet includes everything from motorbikes for urgent small deliveries to articulated lorries for full load transport. Whatever you're sending, we have the vehicle and expertise to move it safely and quickly.
  • Do I need an account to book with you?
    No, you don’t! We’re open to everyone. Whether you're a large company looking for regular courier solutions or an individual needing a one-off urgent delivery, you can book with us with no contracts and no account required. We believe in making life simple. Grab your free quote now
  • How do I get a quote and how do I pay?
    To get a quote, just head to our quote form or call us on 0800 031 4381. We’ll give you a fast, no-obligation price based on the size, weight, distance, and urgency of your delivery. Payment is quick and easy. Pay securely by card, bank transfer, or business invoice if you’re a regular customer.
  • Do you deal with domestic customers or only businesses?
    We work with both businesses and individuals. Whether you're a solicitor needing urgent legal documents delivered, a family member who left a passport at home, or a company moving high-value stock—Red Rocket Couriers is here for everyone. Check out our services for domestic customers and our business same day courier service.
  • Will my goods be insured during transit?
    Yes, all goods transported by Red Rocket Couriers are fully protected. Every driver is vetted, insured, and has goods in transit and public liability insurance as standard. Our entire fleet is also fully tracked, giving you updates from collection through to delivery. We’ve safely delivered individual consignments worth up to £10 million, so you can be confident your goods are in safe hands.
  • Can you collect from my home address?
    Yes! Whether you’re a private customer or sending something personal, we’ll happily collect straight from your home, workplace, or even a hotel or hospital. We’re here to make the process convenient and stress-free, with no need to drop anything off at a depot or collection point.
  • Why should I choose Red Rocket Couriers?
    Great question! We’ve built our reputation on speed, reliability, and five-star service. With over 800 5-star reviews, a 100% successful drop rate, and round-the-clock operations, we’ve become one of the UK’s most trusted courier companies. Add in our nationwide reach, fast collection times, and our exceptional team of professional drivers, and it’s easy to see why more people are choosing Red Rocket. Just read our reviews or try us once—and you'll see what sets us apart. Learn more about our full range of services.
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