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TERMS & CONDITIONS

1. Introduction

These Terms and Conditions govern all courier and transport services provided by Red Rocket Couriers Ltd ("Red Rocket Couriers", "we", "our" or "us").

By accepting a quotation, confirming a booking or instructing Red Rocket Couriers to carry out a delivery, you agree to be bound by these Terms and Conditions.

Every booking is accepted on a job by job basis. The quotation, booking confirmation, agreed pricing, insurance arrangements and any written instructions relating to that individual consignment form part of the contract between Red Rocket Couriers and the customer.

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2. Booking Confirmation

A booking is only confirmed once Red Rocket Couriers has accepted the instruction.

Customers are responsible for providing accurate information including:

  • Collection and delivery addresses

  • Contact names and telephone numbers

  • The nature of the goods

  • The declared value of the consignment where applicable

  • Any special handling requirements

  • Delivery restrictions or access information

Failure to provide accurate information may result in delays, additional charges or changes to the agreed insurance arrangements.

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3. High Value & Specialist Consignments

Certain consignments require additional planning and security measures.

This includes, but is not limited to:

  • Gold bullion

  • Precious metals

  • Jewellery

  • Luxury watches

  • High value artwork

  • Antiques

  • Confidential documents

  • Medical consignments

  • ADR or dangerous goods

  • Any consignment of significant commercial or financial value

These consignments must be declared before a booking is accepted.

Red Rocket Couriers reserves the right to request additional information, implement enhanced security procedures or decline any booking where appropriate security arrangements cannot be satisfied.

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4. Insurance & Declared Value

Insurance is assessed and agreed on a job by job basis.

Customers must accurately declare both the contents and the value of every consignment before collection. Insurance cover, liability limits and any applicable exclusions will be confirmed where appropriate before the booking proceeds.

Failure to accurately declare the contents or value of a consignment may invalidate any agreed insurance arrangements and may limit Red Rocket Couriers' liability.

Insurance agreed for one booking does not automatically apply to future bookings.

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5. Secure Collections & Driver Verification

Red Rocket Couriers is committed to maintaining the highest standards of transport security.

Where applicable, we utilise Trustd, an independent driver verification and freight security platform, to help verify driver identity, vehicle details and collection authorisation before goods are released.

Security measures may include:

  • Driver identity verification

  • Vehicle verification

  • Collection authorisation

  • Digital driver profiles

  • Biometric verification

  • GPS vehicle tracking

  • Digital proof of collection

  • Digital proof of delivery

Customers may receive driver and vehicle details prior to collection and should only release goods to the authorised driver assigned to that booking.

Where Trustd verification applies, Red Rocket Couriers reserves the right to delay or refuse collection until the required verification has been successfully completed.

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6. Customer Responsibilities

Customers are responsible for ensuring:

  • Goods are packaged appropriately for transport.

  • All information supplied is accurate.

  • The declared contents reflect the goods being transported.

  • The declared value is accurate.

  • Goods comply with all applicable legislation.

  • Appropriate documentation accompanies the shipment where required.

Customers must not release goods to anyone other than the authorised driver confirmed by Red Rocket Couriers.

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7. Prohibited & Restricted Goods

Unless agreed in writing before collection, Red Rocket Couriers reserves the right not to transport prohibited or restricted goods including:

  • Illegal goods

  • Counterfeit products

  • Dangerous goods requiring specialist handling

  • Live animals

  • Firearms or prohibited weapons

  • Controlled substances

  • Any item prohibited under UK law

ADR consignments must be declared before booking and may be subject to additional requirements.

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8. Collections & Deliveries

Collection and delivery times are estimates unless specifically agreed in writing.

Whilst every reasonable effort will be made to meet agreed times, Red Rocket Couriers cannot accept liability for delays caused by circumstances beyond our reasonable control.

These may include:

  • Road traffic incidents

  • Severe weather

  • Road closures

  • Ferry disruption

  • Vehicle breakdown

  • Customer delays

  • Government restrictions

  • Force majeure events
     

9. Waiting Time

Reasonable loading and unloading time is included within the agreed quotation.

Where delays occur beyond the agreed allowance, additional waiting time charges may apply.

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10. Cancellation Policy

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Pre booked services

Bookings cancelled more than 24 hours before the agreed collection time will not incur a cancellation charge.

Late cancellations

Bookings cancelled within 24 hours of the agreed collection time may be charged up to 100% of the agreed transport fee.

Where a driver has already been dispatched or has arrived at the collection address, the full agreed transport charge may apply.

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11. Payment Terms

Payment terms will be confirmed at the time of booking or under any agreed commercial account arrangement.

Commercial account customers must pay invoices in accordance with their agreed credit terms.

Late payment may result in:

  • Interest being charged in accordance with applicable legislation.

  • Suspension of future bookings.

  • Withdrawal of agreed credit facilities.
     

12. Liability

Red Rocket Couriers exercises reasonable care and skill in transporting every consignment.

Unless otherwise agreed in writing before collection, our liability is limited to the insurance arrangements specifically agreed for that individual booking.

Red Rocket Couriers shall not be liable for:

  • Indirect loss

  • Consequential loss

  • Loss of profit

  • Loss of business

  • Loss of contracts

  • Loss of goodwill

  • Loss resulting from inaccurate customer information

  • Loss arising from undeclared or incorrectly declared consignments

Nothing within these Terms excludes liability where it cannot legally be excluded under English and Welsh law.
 

13. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
 

14. Changes to these Terms

Red Rocket Couriers reserves the right to amend these Terms and Conditions at any time.

The latest published version available on our website shall apply to all future bookings.
 

15. Contact

Red Rocket Couriers Ltd

Email: sales@redrocketcouriers.com

Website: www.redrocketcouriers.com
 

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from these Terms or the services provided by Red Rocket Couriers shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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