In light of the recent lorry driver shortage, we’ve seen mass disruption to a wide array of industries. A lot of businesses and customers have, unfortunately, been on the receiving end of huge delays, late deliveries, cancelled consignments and the resulting knock-on effects too.
In times of crisis, we truly appreciate the value of a reliable courier. What may have seemed like standard practice for every courier before the shortage, is regularly taken for granted - plenty of businesses and customers would love a timely, straightforward delivery right now, wouldn’t they?
At Red Rocket Couriers, we’re unbelievably proud of our reliable reputation. But what is it that makes a courier service reliable? Don’t worry if you’re unsure, in this post, we’ve highlighted the core values that you should look for when choosing the right courier service for your consignments. Let’s get into it!
We’ll cover:
Timely Collection and Deliveries
Quality Customer Service and Transport
Fair Value For Money
Expert Guidance and Advice
Timely Collection and Deliveries
Some of the main problems that we’ve seen during the recent shortage are huge delays and lengthy delivery times. This is a problem for both customers and businesses - for example, if a business is waiting on crucial deliveries to run their business and it’s delayed by days or weeks, it’ll majorly affect their operations.
While some of this isn’t avoidable - which is nobody's fault - some of the blame can be put on their choice of courier. With that in mind, you need to choose a courier that’s not only going to collect your goods but deliver them in an acceptable, timely manner. Otherwise, you don’t have room to complain when your goods aren’t delivered for when you need them!
At Red Rocket Couriers, our express same-delivery service guarantees a 60-minute window from the first contact. That means you can rely on us to collect and deliver your items (in their desired condition) on the same day - how reliable is that? VERY.
Quality Customer Service and Transport
A reliable courier will provide quality customer service at all times. Whereas, with poor ones, all you’ll be surrounded by is problem after problem. Rather than problems mounding upon problems, you want solutions that are going to get your items to their destination quickly and safely, right?
Quality customer service is what sets good couriers apart from poor ones. Couriers that actually care about their customers will normally provide a top level of customer service, whereas, those that only care about lining their own pockets won’t. A flexible, accommodating and transparent approach define quality customer service.
We’re not saying that we never encounter problems - that’s human nature. However, it’s how we react to them that gives us a competitive advantage. If there’s a problem, we’ll work hard alongside you to find the best solution.
For example, travel delays sometimes can’t be helped. So, with our real-time tracking updates, you’re constantly updated with an accurate ETA of your goods. That way, we allow you to provide a high-quality service to the recipient of your goods - our quality customer service allows you to improve yours!
Fair Value For Money
In times of crisis, demand for a reliable courier is at an all-time high. With that in mind, we’ve seen a lot of businesses cashing in and charging a premium rate - for a lacklustre service too. A reliable courier will always provide fair value for money and will work hard to ensure that your consignment is priced correctly and efficiently.
Distance, route and fleet choice are all influential factors on the price of a consignment. A good courier company will calculate the most fuel-efficient vehicle, the quickest route to take and any further considerations that aren’t going to hike the price up for the customer. As a customer, if you feel like the price is too high, are you really going to pay it?
You’d be surprised at how many people do! A lot of people are blindsided by courier “experts” - when in reality, they’re being majorly ripped off. At Red Rocket Couriers, we have a wide-ranging fleet that spans from motorcycles to 40 ft artic lorries - and everything in between too. That way, we’ve always got the best solution for you.
You should always be careful when considering the price of a courier consignment. A reliable courier will advise you not to base your decision purely on price. But why? Well, a price that seems too good - probably is. Whereas, a premium price may not be reflected in the service received. Consider all other factors as well as your budget when deciding.
Expert Guidance and Advice
A highly reliable courier service will be vastly experienced. For example, who would you rather trust with your valuable items - a beginner who’s never carried out a job like yours or a seasoned pro who could do your consignment in their sleep? Not literally though - that wouldn’t make them very reliable - would it?
We can guarantee that the majority of people will choose the experienced courier. With no disrespect to the beginner, it’s a safer bet with a track record of reviews and testimonials to base your decision on. And with experience comes expert guidance and advice. As they’ve carried out many jobs like yours before, they know all of the ins and outs.
You want to choose a courier who you can instil your full trust in, right? An experienced courier who can offer expert guidance and advice will help you do just that. Whereas, a novice who doesn’t seem to know what they’re doing would do the opposite.
At Red Rocket Couriers, we’re incredibly experienced with a wide array of jobs - spanning different industries. From crucial pharmaceutical aid and event couriers to sports deliveries and legal document consignments, we’re confident that we can help with any of your needs and requirements.
Red Rocket Couriers Can Always Be Relied Upon - FACT!
The value of a reliable courier to aid your business or personal needs is often overlooked. However, the recent HGV shortage crisis has shown how relied upon couriers and the transport industry as a whole are. With that in mind, the value of a reliable courier is crucial to the smooth running of the country - big statement, we know.
At Red Rocket Couriers, we’re confident that we can always be relied upon to get the job done perfectly. As we’ve mentioned, we’re incredibly experienced in a wide range of industries and sectors, therefore, we’re flexible in our approach and can provide solutions to anybody that needs a courier.
So, are you in need of a courier that you can rely on? Are you unhappy with your current choice and want to find a better service that provides more for your money? Well, you needn’t look elsewhere - we can help you today! So, what are you waiting for? Get in touch with us.
Our expert team is always on hand to answer any questions and queries or alleviate any courier-related worries that have crept in from previous bad experiences elsewhere. You can rely on us - and we can’t wait to hear from you!
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