Amidst the various lockdowns and over the past year, there’s been a huge shift to online ordering, shopping and purchasing. We’re sure that you’ve noticed - especially if you’re anything like us and seem to have a different delivery arriving every other day!
As demand has grown, it further increases the importance of businesses and individuals choosing the right courier. You want the items to arrive in the condition that you’ve promised, don’t you? Well, if you’re choosing a courier that prioritises the wrong things, unfortunately, you’re not going to get that.
So, in this post, we’ll cover everything you need to know about choosing the right courier. Plus, we’ll explore the overall role of couriers and the crucial part that they’ve played in everyday life over the past year.
We’ll cover:
The Importance of Using the Right Courier
How to Choose the Perfect Courier For You
The Evolving “New-Normal” Role of a Courier
The Importance of Using the Right Courier
Receive a Tried and Trusted Service
When sending parcels to their recipients, you should always be safe in the knowledge that they’re going to reach their destination in the desired condition. After all, that’s what you’re paying the courier service for and that should be a minimum requirement. Of course, if you don’t use the right courier, they may not handle your product correctly or carefully.
With that in mind, your products may reach their recipient broken or damaged. This will mean you’ll have to replace or refund the order and you’ll have also wasted money using the courier service too. By using a tried and tested courier service, you can rest assured knowing that your items will be received in perfect condition and your customers will be satisfied.
Minimise Costs and Maximise Efficiency
Unfortunately, not all courier businesses are in the industry for the right reasons - some are only in the game to line their own pockets. However, by using courier services that care about each consignment and your overall business, they’ll always make sure that fair prices are provided and won’t overcharge you.
Whereas, those businesses who only look after themselves will hike up the prices and not care about the effects that it has on their customers. That’s why you need to use the right couriers. After all, you don’t want to pay over the odds for lacklustre service. Plus, if you’re running a business yourself, if you can save money in any way, you should take it.
Of course, don’t opt for the cheapest option - this could reflect their service level. Always look to minimise your costs by paying fairly for quality service. If you can minimise costs, you’ll maximise efficiency.
How to Choose the Perfect Courier For You
What Services Do They Offer?
Are they a one-trick pony? Or, do they offer a wide range of services that could meet your individual needs and requirements? Courier services that offer a range of services and different fleet options will more likely be able to accommodate your unique requests and demands. Therefore, they’re a safer option.
For example, at Red Rocket Couriers, our range of services allows us to meet the most obscure requirements. From medical equipment delivery to small documents, we aim to help our customers in any way that we can. Plus, we have a wide fleet of vehicles that will be assigned to your job to improve cost and environmental efficiency.
Company History and Previous Work
Do they seem like a credible business? Or, is there not much published about them at all? Never enter a one-off consignment or long-term partnership with a courier company blindly. You don’t know what you’re getting in for. Therefore, you need to do as much digging around them as possible.
Check out their site and any reviews on Google or Trip Advisor - that should give you a good account of the business you’re looking to deal with. Be sure to look if they’ve previously worked on similar types of jobs before. That way, you’ll get a good feel for whether they’re capable of carrying out the job or not.
Case studies or customer testimonials are always a great starting point for this.
Are they Considerate and Flexible Of Your Needs?
Top-quality courier companies are always flexible to accommodate the needs of their customers. So, is the courier company you’re considering looking to accommodate your needs and requests? Or, are they not willing to go the extra mile and are rigid in their approach? If you’re facing the latter, we urge you to look elsewhere.
At Red Rocket Couriers, we go above and beyond the needs of our customers. No job is too big or small and we always make sure that every consignment is treated with the same respect and professionalism. Our customers are at the heart of everything that we do. After all, without our customers, we’d have no business and wouldn’t be where we’re at now.
With that in mind, we always tailor our approach and ensure that all specific requirements are met without question. Or, if we can find a compromise that’s going to benefit the overall job, our expert team will work tirelessly to ensure that the best option is always taken.
The Evolving “New-Normal” Role of a Courier
Couriers and delivery men and women have always played a vital role in society - however, with the current climate and the ongoing pandemic, now more so than ever. We bet that every day there’s a courier that calls at a house on your street without fail. Whether they’re dropping weekly food shops or the latest online shopping haul, they’re delivering.
Asides from delivering parcels timely, with the UK under lockdown restrictions, some people are solely reliant on interacting with those that come to their door with their parcels. Human interaction is absolutely massive for the mental health and wellbeing of people, which is another reason in which it’s crucial to use the right courier.
If you use couriers that are rushing round to drop parcels off and move swiftly onto the next job, it could reflect badly on your business - especially if they’re anything like some of the big firms that get a terrible rep for customer service. However, a quick chat or even just a smiling face with a parcel is all it takes to delight the customer.
Using a courier that you can trust to treat the recipient with the respect and time that they deserve will rank you highly in their estimations. After all, we know they’re on a strict time deadline to drop parcels off, but how hard is it for people to smile and provide a good service?
At Red Rocket Couriers, we take pride in the level of customer service that our outstanding team of drivers all uphold. The everyday role of a courier is crucial and using the right courier will ensure that your business is always reflected well.
Choose Red Rocket Couriers to Help!
So, there you have it… it pays to use the right courier that suits your individual needs and requirements. Otherwise, you’re going to end up paying for a service that doesn’t meet your standards and lets you down. If this continues to happen, rising costs will eat into your profitability and your business won’t reach its overall potential.
Therefore, look no further than Red Rocket Couriers - we can help your business, no matter what the circumstances. As we mentioned earlier, we care about our customers and hold them dearly in everything that we do. No job is too small and all consignments are always treated with the same level of professionalism.
To find out more about how we can help, please don’t hesitate to get in touch. Our expert team is always on hand to answer any questions and queries. Plus, we’ll alleviate any worries that you may have due to previous bad experiences with below-average courier services.
We look forward to hearing from you!